How may we help?

   

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does the shipping take?

Please allow up to 48 hours for us to process your order. Once your order is processed, you will receive a confirmation e-mail. The shipping time takes approximately 5-7 business days, depending on your location. 

Is the shipping free?

Yes, we offer free shipping for our customers from the U.S. and Germany. For other countries, shipping fees may apply and will be indicated upon checkout depending on your location.

How can I return an item?

We offer a 30-day Boho Plus Performance Guarantee. Within 30 days you can return your product to us for a full refund of your purchase price.

To return an item, please e-mail us at hello@bohoflow.co and we will provide all details. 

Please note: We currently do not offer free returns. Any postage fee will have to be paid by the returnee.

How do "pre-orders" work?

At any given time, we may have several items available on PRE-ORDER. This means that the item is not currently in stock, but you can already order it and will receive first, once it comes back into stock. 

The approximate date of availability will be noted down in the description of each item. Please note the delivery date is non binding. We reserve the right to change the availability date if necessary.

How can I clean my cork yoga mat?

Cork is naturally antimicrobial and therefore 'self-cleaning'. For a daily cleanse, we recommend wiping down the mat with a wet cloth and letting it air dry.

If you want a deeper cleanse, you can use a water-vinegar solution (50/50) with a few drops of essential oils of your liking. Please note that an over-usage of essential oils might create a film on the mat and make it a little bit slippery.

Please avoid any harsh chemicals or cleaners on your natural cork mat. 

Please avoid prolonged exposure in the direct sunlight.

Please roll up your cork mat somewhat loosely to avoid crinkles and with the cork layer facing out.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS